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Within 30 days of receiving your order, you may return any item shipped by Official Medicine for any of the following reasons:

  • Item is in new condition with original packaging and accessories
  • Item was received damaged or defective
  • Incorrect item was shipped
Returns must be authorized by Official Medicine. To do this, submit a return request by clicking on the following link.

Please Submit a Return Request here

Upon approval, you'll be provided with a return materials authorization (RMA) and once we've received and accepted your return, we'll exchange your item, issue store credit or a refund.

Progress and history of your return processing is logged for your convenience. We'll also provide shipping reimbursement if your return is the result of our error. We're sorry, but we do not accept returns of opened items or items returned more than 30 days after delivery.

If you have any questions or require further information please contact us.

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Last Updated: March 4, 2005



TOLL FREE PHONE: +1-347-897-0902 for US, CA customers.

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